Prices

All prices shown on this website are in U.S. Dollars. Sales taxes to Washington ship-to addresses will be added where applicable. Sales taxes of 9.1% will be added for all shipments to locations within Washington State. 

How to Place your Order

Orders are accepted via online using this website, telephone, fax or email. You may call us at 360-733-6400, Monday - Friday, 9AM to 4PM (Pacific Time). Email to us at hello@mcmlightingstore.com.

Lead Times and Order Payment:

Most items are in stock and we try ship within 2 to 4 business days.

Out-of-stock items must be made at on of our factories and brought into our warehouse in Bellingham, Washington.  Made to order items are thus available at a 10-14 week lead-times. For all orders, we require full payment at the time of your order.

Delivery Time

We ship all lighting to the Contiguous USA (ie, lower 48 states) via our preferred carriers from Bellingham, so please allow up to 10 days from time of shipment to delivery. Most items are shipped FedEx ground and no signature is required. For the larger items or multiple items on one shipment, we use a courier service that will require a delivery appointment. We will send you tracking when it ships. We can delay the shipment or expedite the shipment should you need that. If you require faster shipping time, please let us know at the time of order and we will calculate the additional expedited shipping charges for you. 

Shipping Charges

Customers in Contiguous USA (ie, lower 48 states). We offer free shipping to the Contiguous USA. This is regular ground shipping. Most items are shipped FedEx ground and no signature is required. For the larger items or multiple items on one shipment, we use a courier service that will require a delivery appointment. 

Shipping to Points Outside the Contiguous USA. Due to the extensive paperwork involved, we no longer ship our products internationally or to Alaska or Hawaii. If you have a Contiguous USA ship-to address, we can do that, but you would need to arrange for your own brokerage and transport into your location. We cannot provide shipping or tax quotes for shipments to points outside the USA, but we can provide carton dimensions and weights so that you may do this.

Wholesale Accounts. Wholesale accounts pay full cost of shipping. Please contact us for an exact shipping quote, or use the online shipping cost estimator when logged into your wholesale account.

Order Cancellations

In most cases, we can allow order cancellations prior to order shipment provided the item cancelled is a normal stock item. There is a 3% cancellation fee due to the non-refundable merchant service fees. In addition, the timing of the refund will depend on the item cancelled, as determined by our sole discretion. There can be NO refunds on custom COM or COL orders.

Returns and Exchanges:

We want you to be totally happy with your purchase from us, so if for any reason any of our products fails to meet your expectations, it may be returned within 30 days of shipping for either replacement, refund or credit of the purchase price, less shipping charges (original and return) and less a 3% credit card processing fee. Please email or call us for a return authorization prior to returning any items. All returns must be shipped back in their original or similar container, packaged in a similar manner that it was received - items not returned in a decent manner may not get a full refund. Shipping charges (original and return) on items returned for refund will be deducted from the refund amount. The return shipping costs in most cases will be higher than the outbound shipping costs because we heavily discount the shipping costs. If the product is deemed defective (as detemined by us in our sole discretion) or otherwised authorized by us, we will waive the return shipping costs. Refunds on items altered or damaged by the customer will not be made. We cannot accept returns on glass tables, or on customer's own materials.

Warranty

We offer a 3 year warranty against workmanship defects. Contact MCM Lighting Store customer service to report any warranty claims. Upon validation of a warranty claim MCM Lighting Store will issue a Return Goods Authorization Number (RGA Number) with return shipment information. No warranty returns will be accepted without a RGA number. All items must be returned at the customer's expense, unless there is a product defect as determined at the sole discretion of MCM Lighting Store. We assembly and inspect each light prior to shipping, so we are confident that products shipped are free of any defects.